We want you to love your skincare. If you are not completely satisfied, we offer a hassle-free return and exchange process.

1. General Policy

• Opened Items: Accepted for returns or exchanges, even if opened or used.
• Policy Abuse: We reserve the right to limit or deny requests to prevent abuse.
• Security: All requests are reviewed by a third-party fraud prevention provider.

2. Deadlines & Claims

• Damaged/Missing Items: Must be reported within 15 days of delivery.
• Maximum Claim Window: All issues must be submitted within 60 days of purchase.
• Verification: Clear photos of damaged packaging/products may be required.

3. Refunds & Processing Time

• 5-Day Refund Processing: Once approved, refunds take 5 business days to process back to your original payment method.